How can we help?

Choose Contact Support, verify the email associated with your scholagrid account, and tell us what you need help with. Student accounts must be approved before verification.

Verification helps scholagrid route requests to the right support context and protects account information.

Yes. Choose the relevant category in the support form. The contact page also explains the available contact channels.

When their School has linked their account correctly, parents or guardians can view the information made available for their child or children, such as attendance, results, assignments, fee information, and school communications. The exact features depend on the School's configuration and the parent's assigned access.

Teachers can use the features their School assigns to them, including attendance, class and student information, grade or result entry, assignments and learning resources, and communication with parents or guardians. Each School decides which features and records a teacher can access.

ScholaGrid uses reasonable technical and organisational safeguards, including role-based access, separation between Schools, authentication and session controls, and activity records. No online system can guarantee absolute security, so Schools and Users must also protect their credentials and devices.

School access is separated by School affiliation and user role, so users should only be able to access information their own School has authorised. If you suspect unauthorised access or a security issue, submit a Technical Issue or Compliance request through the Support Centre immediately.

Setup time depends on the School's readiness, including its records, user lists, classes, fee structure, grading approach, and the features it chooses to enable. A School should work with its ScholaGrid onboarding contact to agree a practical rollout plan rather than rely on a fixed timeline.

A parent or guardian may be linked to children at more than one School where each School has correctly authorised and connected that account. The parent or guardian should only see the information each School has made available for the relevant child or children.

Yes. ScholaGrid is designed to support school administration and parent engagement for schools in Nigeria, including role-based access for school administrators, teachers, accountants, parents or guardians, and students.

Depending on the School's configuration and a User's role, ScholaGrid can support attendance, class and academic records, assignments, results, fee structures, payment-status information, expenses, reports, and school communications. A School controls which features are enabled and who may use them.

ScholaGrid is built around separate School environments and role-appropriate access for the people who run, teach at, attend, and engage with a School. The right platform depends on a School's operational needs, chosen configuration, and implementation requirements.

ScholaGrid supports School-configured fee-management information, including fee structures, invoices, and payment status. The availability of online payments, payment methods, and Naira amounts depends on the School's configuration and any payment service it enables; confirm the available options with your School administrator.