Compliance information

1.Purpose and scope

This Compliance Information explains the operational boundaries and responsible-use expectations that apply to ScholaGrid's school-management Platform and Support Centre. It should be read with the Terms of Service, Privacy Policy, Cookie Notice, and any written agreement applicable to a School.

It is not legal, financial, employment, tax, accounting, educational, or safeguarding advice. Each School remains responsible for determining and meeting the laws, regulatory requirements, and internal policies that apply to its operations and community.

2.School accountability

ScholaGrid provides technology to support school administration. A School controls the information it enters, the users it authorises, the roles it assigns, and the way it uses the Platform for its educational and administrative activities.

Each School is responsible for the accuracy, lawfulness, and appropriateness of its records and Content; for assigning and reviewing access; and for obtaining any notices, permissions, consents, or other authority it needs before entering or sharing information through the Platform.

• Educational, admissions, grading, attendance, disciplinary, employment, financial, and safeguarding decisions remain the School's responsibility.
• Schools must ensure that parents or guardians, staff, and students are connected to the correct accounts and only receive the access appropriate to them.
• Schools must establish their own policies for record keeping, fee collection, payments, communications, and escalation of community concerns.

3.Privacy and data minimisation

ScholaGrid collects and processes only the information reasonably necessary to operate, secure, support, and improve the Platform, and to meet applicable legal obligations. We do not intentionally collect unnecessary information.

Schools generally determine the purposes and content of School Data. ScholaGrid processes that information to provide the Platform, maintain security, assist with support, and meet lawful obligations. Further details, including access controls and requests about personal information, are set out in the Privacy Policy.

We do not sell Student Data or use Student Data for advertising or third-party marketing. Users and Schools must not use personal information obtained through the Platform for an unauthorised or unrelated purpose.

4.Responsible use and security

Users must use the Platform lawfully, honestly, and only within the permissions assigned by their School. They must protect credentials, one-time codes, session links, and devices, and must report suspected unauthorised access or security concerns promptly through the Support Centre.

ScholaGrid may investigate, restrict, suspend, or terminate access where reasonably necessary to protect the Platform or its users, prevent misuse, respond to a School's instruction, or comply with law. To the extent permitted by applicable law, ScholaGrid is not responsible for loss, harm, or unauthorised disclosure resulting from a School's or User's misuse of the Platform, credentials, devices, access rights, or Content.

• Do not try to bypass role-based access controls or access another School's records.
• Do not share account credentials or use another person's account without permission.
• Do not use the Platform to send unlawful, harmful, abusive, discriminatory, or non-school-related communications.
• Do not interfere with the Platform's security or operation, or use unauthorised automated tools to access it.

5.Financial and payroll boundaries

The Platform may support School-configured fee, payment-status, expense, and reporting features. The School remains responsible for all financial decisions, financial records, tax obligations, payment decisions, reconciliations, and compliance requirements relating to its operations.

ScholaGrid does not handle, calculate, pay, manage, or account for a School's payroll. We are not an employer, payroll provider, accountant, bank, or financial adviser for a School, User, or member of a School community.

6.Disputes and school-community matters

ScholaGrid is not a party to, and will not mediate or be responsible for resolving, disputes or disagreements between Users, Schools, parents or guardians, students, staff, or other third parties. The relevant School is responsible for addressing matters within its school community through its own policies and procedures.

Where a concern relates to the operation, security, privacy, or use of the Platform itself, it may be reported to ScholaGrid through the Support Centre. A support review does not replace a School's own duty to investigate, safeguard, or escalate matters that fall within its responsibility.

7.Reporting a concern

To report a compliance concern, submit a verified request through the ScholaGrid Support Centre and choose the Compliance category. For a privacy request or concern, choose the Privacy category. Please include only the information needed for us to understand and route the issue; do not submit passwords, one-time codes, payment-card information, or other unnecessary sensitive information.

We may need to verify the requester, seek information from the relevant School, or direct a school-controlled issue to the School. We will handle requests in line with applicable law, the nature of the issue, and our role in relation to the Platform.

8.Updates to this notice

We may update this Compliance Information as the Platform, its operations, or applicable requirements change. We will publish the updated version here and change the Last Updated date. Where required, we will provide notice of material changes through the Platform or another appropriate channel.